There's bad customer service, atrocious customer service, and Best Buy
Well, I bought only a basic package with just one Wiimote and nunchuck, and I'll need a second set for when a friend and I play games this weekend. Normally I don't ever bother going to Best Buy, which has a deservedly bad reputation. Even their best sale prices are rarely worth a consideration. Well, there's one on my way from work to Grand Central, so I figured I'd check their Wii accessories for the sake of saving time. First, I fruitlessly called several times to make sure they had some in stock. The phone kept ringing and was never answered, so I popped in on my way home from work. There were plenty of Wiimotes on the shelves, but no nunchucks, and no sales staff who'd pay any attention to me. It took several minutes before I could get a hold of someone, in this case, some kid who looked and sounded straight from the ghetto. He said in a disinterested voice that he'd check, but several minutes later he still hadn't returned. I walked out the store in disgust.
I don't know why I bothered, because any of us who've tried looking around Best Buy already knew what was going to happen to me. Yes, I would have saved a bit of time rather than going to another store, but I could have decided to spend more time in the first place and avoid the high probability of aggravation. Tomorrow I'll just go to the Wal-Mart in Wilton, Connecticut, a bit of a ways from my friend's house but not too bad.